Of course! Our Normal office hours and Live Chat are from 8AM – 8PM Monday through Friday and Between 12PM-5PM on Saturdays. For Families who are already receiving services from Analia’s our Client Services Manager is available 24/7 to assist with anything you need.

We’re in your Neighborhood! Currently, we serve the following areas in Toronto and York Region – Etobicoke, North York (West, Central, East), Vaughan, Thornhill, Richmond Hill, Markham, Aurora, Newmarket, King City,Whitchurch-stouffville.

At Analia’s we make every effort to serve your neighborhood and if your area is not listed, please give us a call anyway and we’ll see if we can provide services where you are, or make a referral to someone who can.

It all starts with our hiring process. Our mission at Analia’s is to care for your family like family and we are serious about that. All of our staff are vetted to make sure that they not only have all the proper credentials and experience, but they are additionally screened to ensure that they are compassionate and caring individuals.

Our cases are assessed by a case manager (Nurse) to ensure quality in our service up front and in order to enure consistency in the quality we provide, we have a periodic review of the caregivers as well.

Yes, we have back-ups to make sure that if you need it, you are never without service if your primary home care associate is unavailable for unforeseen circumstances.

We provide our clients with a folder which is maintained in the home. It’s a communication tool where caregivers write notes on daily activities, medications, meals, etc. for each visit.

Yes. Analia’s provides this service on a short-term, long-term, or respite basis.

Yes. Services are adjustable and we are very flexible in adding are reducing the type of service and the number of hour you require for service with reasonable notice.

Whenever possible, we strive to provide the same caregivers for the assigned shifts and your preferences regarding the caregivers are taken into account at our initial assessments.

Just because the caregiver is living with the client, this does not mean they should be working around the clock. The caregiver needs a period of time each day when they are able to rest, be free to go out if they would like to, and switch off from the role of being a caregiver. They also need to be able to get a good nights sleep and they receive a sleeping break. Although the caregiver is “on duty” outside of their free time and available to help if needed, they are not expected to be kept busy.  If the needs of the client are such that they require constant supervision and ongoing attention, then they may need to be provided with 24 hour care.

It is not uncommon for Clients to ask if they require Live-In Care or 24 Hour care, if they are required to provide their caregiver a room.  The answer is yes!  For Live-In Care and 24 Hour Care a Room is required so that the Caregiver can provide services in your home.